F.A.Q.s

Product Information – Greetings card

What makes our greetings cards so special?

Our greetings cards are special because they are of the best possible quality. They’re made from the best paper available, natural flowers that we’ve collected ourselves, and even real Swarovski crystals. Our high standard stationery is handmade and made in France and comprises both unique pieces and small series. And, of course, it is made with love, the most precious emotion of all.

Are the pictures an accurate representation of the actual products?

We tried to make the pictures of greetings cards as realistic as possible. In fact, we thought it was better if the images of our greeting cards were slightly less sharp than they might have been, meaning that when you receive the card, you’ll be agreeably surprised at its high quality.

Are the different categories very rigid or is there some overlap between them?

We are artists, so we don’t always like pigeon-holing things. In reality, there’s nothing stopping you from sending a heart design card from the “Saint Valentine’s day” category to a friend on their birthday. So, it’s always worthwhile looking at other categories to see if you can find something suitable there.

Are all of your products listed on your website?

The website only displays a very small selection of the handmade greetings’ cards and stationery designs that we have available. We don’t always have all our designs in stock at any given moment, so on the online card shop we show you the designs that are currently available.

Shopping Information – Greetings card

How long will it take for my delivery to arrive?

Delivery times depend on where you live and the time of year that you make your purchase. Exact delivery dates are ultimately the responsibility of the logistics companies handling your order.

Do you deliver abroad?

Yes, we may be a family business based in France, but we ship our products all over the world. However, keep in mind that delivery times may be longer. If you live a long way from Europe, we would advise you to place larger orders, rather than a greater number of smaller orders, thus cutting down on your waiting time.

Payment Information

Which methods of payment are accepted?

You can use Mastercard, Visa or even American Express. The only condition is that your bank must be able to authorize your payment for your Christmas cards, wedding cards, birthday cards, birth cards or whatever else you’ve ordered from us. Alternatively, you can pay for your handmade cards via PayPal.

Orders and Returns

Do I need an account to place an order?

No, you don’t need an account to place an order. However, you will need to share some details with us, such as your address, in order to get your purchases delivered.

Who should I contact if I have any queries?

Just contact us by email or phone.

How can I return a product?

You need to write a letter to us within 14 days (of receipt of your delivery) and send us the product in its original packaging to: 6 allée du Château, Montcoy, 71620, FRANCE. You are liable for the cost of carriage, i.e. the postage for the return of the item.

How Can I Cancel Or Change My Order?

You can cancel your order of greetings card or change it by sending us an email, with your demand. If the reason is due to us, we would be thankful to learn more about it.